Frequently asked

Standard delivery is free on every order. Express delivery is $20 and arrives in one to two business days. You choose between them in your bag or at checkout, and the price updates before you pay.

The payment options shown at checkout are the ones this store has enabled — card, PayPal and wallet payments among them. Your card details are entered directly into the payment provider's own secure form and never pass through Ovelune.

No. You can check out as a guest. An account is worth having if you want your order history in one place, a faster checkout next time, or the ability to review something you have bought.

Yes — tap the heart on any piece. Saved pieces are stored on the device you saved them from, so they will not follow you to a different phone or computer, and clearing your browser data clears them.

Get in touch as soon as you can at hello@ovelune.example with your order number. Once an order has shipped it cannot be changed.

Email hello@ovelune.example with your order number and a photograph of the damage, and we will sort it out.